Description: Do certain people have you gritting your teeth, biting your tongue, and (metaphorically, at least) banging your head against the wall? Do you feel like you're expending too much energy either engaging in conflict or desperately trying to avoid it? There really are better, easier ways to deal with difficult people -- and this refreshing, realistic guide will show' it to you.
-- Why dealing with a difficult person doesn't have to ruin your day
-- The habits that cause continued conflict -- and the techniques that can turn things around -- How developing an "attitude of gratitude" can smooth the way -- Specific approaches for specific personality types -- the snake, the donkey, the hyena, and more

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