Description: (NOTE:Each chapter concludes with a summary). I. PROCESS THINKING. 1. Process Thinking. What is process thinking? What is a process? Process focus. Process maturity. 2. Process Discipline. Process discipline. Benefits of Process discipline. Process discipline and product quality. Process-focused organizations. 3. Effective Process Environment. Process myths and realities. What is an effective process? Mechanisms for making the process effective. Process culture. 4. Process Maturity: The Second Wave of the Software Industry. Waves and megatrends of the software industry. The software process maturity movement. Levels of software process institutionalization. Software process maturity standards and initiatives. I. A FRAMEWORK FOR SOFTWARE PROCESS IMPROVEMENT. 5. A Framework For Software Process Improvement. Software process improvement environment. Software process infrastructure. Software process improvement roadmap. Software process assessment. Software process improvement plan. 6. Software Process Infrastructure. Justification and definition. Organizational and management infrastructure. Process technical infrastructure. An example of a software process support infrastructure. Making the infrastructure effective. 7. Process Improvement Roadmaps. Learning from the quality gurus. Software process improvement models. Staged versus continuous architecture for SPI models. Standards and models for SPI. 8. Fundamentals Of Software Process Assessment. Definitions of assessment. Assessment principles and critical success factors. Assessment domains. Assessment generic phases. Mapping assessment approaches to the generic cycle. 9. Software Process Improvement Action Plan. Creating a software process improvement action plan. Allocating responsibilities for implementing SPI actions. Guidance for Action Planning (GAP) -- an example of an action planning method. III. MAKING SOFTWARE PROCESS IMPROVEMENT HAPPEN. 10. Launching Software Process Improvement. Stages for making software process improvement happen. Launching software process improvement. Adopting a software process improvement model. Humphrey's process change requirements. Ingredients for successful software process improvement. 11. Implementing and Institutionalizing Software Process Improvement. Implementation and institutionalization phases. Principles for implementing and institutionalizing SPI. Implementing SPI actions and managing the change. Institutionalizing software process improvement. The SEI IDEAL model -- an example of an SPI implementation model. 12. Measuring the Benefits of Software Process Improvement. Measuring software process performance. Principles of software process measurement. Issues with software process measurement. An example of a software process measurement method. IV. CURRENT MODELS AND STANDARDS FOR SOFTWARE PROCESS IMPROVEMENT. 13. The Capability Maturity Model (Cmm). Overview o

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