Description: Section 1: Process Improvement.- ASTERIX Introduction of a Process Improvement using Tools to Support System Testing.- Practical Process Improvement Meets DSP Software Development.- Bootstrap 3.0 -- Software Process Assessment Methodology.- A Qualitative Approach to Organisational Goal Setting for Information Systems Development.- Section 2: Quality in Software Development.- Experience with Software Quality / Usability Metrics.- Improving Information Systems Development by Managing Project Risk.- Information Quality Supported By Meta Model.- Quality and RAD: A Contradiction In Terms'.- Transient Quality Performance within the 'SPAN' of new Software Development Process and Technology Establishment.- Providing Support for the Integration of Structured Methods and Quality Management Systems.- Section 3: Object Oriented Issues.- Can You Have It All?": Managing the Time and Budget Against Quality Issue in a Dynamic Business Object Architecture Development.- Object-Oriented Software Development with Reuse.- Integration of Strategic, Tactical and Technical OO Measurement.- Section 4: Software Tools.- A Lotus Notes Implementation of a Workflow Automation Tool for ISO 9001 Certification.- Automatic Software Evaluation Based on Domain Knowledge and Formal Evaluation Specification.- Section 5: Quality Issues.- Australian Software Developers Embrace QA Certification.- Management Systems: The End of the Beginning'.- Can Quality Survive Amidst Adversity'.- An Analysis of Obsolesence Risk in IT Systems.- Constructing Standards for Cross-Platform Operation.- The Practical Use and Abuse of Software Metrics.- A Quality Software Process for Rapid Application Development.- An Integrated Model for Impact Analysis of Software Change.- Metrics for Estimation.- Author Index.

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