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Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • ISBN: 9780070248175
  • ISBN10: 0070248176

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • List Price: $14.95
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 07/01/1999
  • ISBN: 9780070248175
  • ISBN10: 0070248176
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Description: Unlike other customer service books. Jeff and Valerie Gee's concise motivational book is written not for executives and managers but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to:
-- Sympathize with the customer
-- Take a call, transfer a caller, or end a call smooothly
-- Defuse angry customer
-- Maintain a positive frame of mind ... and more!
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Seller: Gulf Coast Books
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Seller: Valleys Books & More
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This paperback book shows normal wear and tear. Shipped to you from Goodwill of the Valleys, Roanoke VA. Thank you for your support!
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This paperback book shows normal wear and tear. Shipped to you from Goodwill of the Valleys, Roanoke VA. Thank you for your support!
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A copy that has been read, but remains in excellent condition. Pages are
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A copy that has been read, but remains in excellent condition. Pages are
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Seller: Idaho Youth Ranch Books
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A copy that has been read, but remains in clean condition. All pages are
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100% of this purchase will support literacy programs through a nonprofit organization!
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Seller: Wonder Book - Member ABAA/ILAB
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Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
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