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  • ISBN: 9780070248175
  • ISBN10: 0070248176

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • List Price: $14.95
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 07/01/1999
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Description: Unlike other customer service books. Jeff and Valerie Gee's concise motivational book is written not for executives and managers but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to:
-- Sympathize with the customer
-- Take a call, transfer a caller, or end a call smooothly
-- Defuse angry customer
-- Maintain a positive frame of mind ... and more!
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Last Page Books-Dallas
Location: Dallas, TX
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Hippo Books
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Very Good
Light rubbing wear to cover, spine and page edges. Very minimal writing or
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Hippo Books
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Spine creases, wear to binding and pages from reading. May contain limited
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AwesomeBooksUSA
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This book is in very good condition. The cover may have some limited signs of
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Better World Books West
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HPB-Emerald
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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ARC Foundation Thrift Store
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Very Good
0070248176 Your purchase benefits those with developmental disabilities to live a better quality of life. minimal wear on edges and corners.
$3.97
Half Price Books Inc
Location: Dallas, TX
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Connecting readers with great books since 1972. Used books may not include
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$4.21
HPB-Emerald
Location: Dallas, TX
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Connecting readers with great books since 1972. Used books may not include
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Ergodebooks
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Ergodebooks
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Trade paperback (US). Glued binding. 147 p. Contains: Illustrations. Audience: General/trade.
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Firecreek Books
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