Error title
Some error text about your books and stuff.
Close

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • ISBN: 9780070248175
  • ISBN10: 0070248176

Super Service Seven Keys to Delivering Great Customer Service, Even When You Don't Feel Lite It Even When They Don't Deserve It

by Jeff Gee

  • List Price: $14.95
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 07/01/1999
  • ISBN: 9780070248175
  • ISBN10: 0070248176
used Add to Cart $1.11
You save: 93%
Marketplace Item
new Add to Cart $11.05
You save: 26%
Marketplace Item
Description: Unlike other customer service books. Jeff and Valerie Gee's concise motivational book is written not for executives and managers but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to:
-- Sympathize with the customer
-- Take a call, transfer a caller, or end a call smooothly
-- Defuse angry customer
-- Maintain a positive frame of mind ... and more!
Expand description
Seller Condition Comments Price  
Seller: Orion Tech
Location: Grand Prairie, TX
Condition: Like New
0070248176.
Price:
$1.11
Comments:
0070248176.
Seller: Better World Books West
Location: Mishawaka, IN
Condition: Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
[...]
Price:
$1.11
Comments:
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
[...]
Seller: Hippo Books
Location: Toledo, OH
Condition: Very Good
Shows some signs of wear from usage. Is no longer bright/shinny. Edge wear from storage and shelving.
Price:
$1.67
Comments:
Shows some signs of wear from usage. Is no longer bright/shinny. Edge wear from storage and shelving.
Seller: Hippo Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Price:
$1.67
Comments:
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Very Good
This book is in very good condition. The cover may have some limited signs of
[...]
Price:
$1.78
Comments:
This book is in very good condition. The cover may have some limited signs of
[...]
Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Good
Book in good or better condition. Dispatched same day from US or UK warehouse.
Price:
$1.78
Comments:
Book in good or better condition. Dispatched same day from US or UK warehouse.
Seller: Cathy's Half Price Books
Location: Havertown, PA
Condition: Very Good
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
Price:
$2.25
Comments:
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$3.37
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: ARC Foundation Thrift Store
Location: Ventura, CA
Condition: Very Good
0070248176 Your purchase benefits those with developmental disabilities to live a better quality of life. minimal wear on edges and corners.
Price:
$3.92
Comments:
0070248176 Your purchase benefits those with developmental disabilities to live a better quality of life. minimal wear on edges and corners.
Seller: HPB-Blue
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$3.92
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$4.21
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: Half Price Books Inc
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$4.21
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: HPB-Diamond
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$4.21
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: HPB-Diamond
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$6.72
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$7.96
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: HPB-Blue
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$8.41
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$11.05
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: Powell's Books
Location: Portland, OR
Condition: Very Good
Price:
$11.08
Comments:
Seller: German's Book Sale
Location: Houston, TX
Condition: New
Trade paperback (US). Glued binding. 147 p. Contains: Illustrations. Audience: General/trade.
Price:
$12.93
Comments:
Trade paperback (US). Glued binding. 147 p. Contains: Illustrations. Audience: General/trade.
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).