Description: PART I. SUPERVISION: A BROAD RESPONSIBILITY. 1. New Dimensions. 2. A Review of the Past, a Vision of the Future. PART II. THEORETICAL AND PRACTICAL PERSONAL SKILLS. 3. Understanding Motivation. 4. Leadership. 5. Problem Solving. PART III. MANAGEMENT CONCEPTS. 6. Planning. 7. The Importance of Organizing and Organization. PART IV. BUILDING A WINNING TEAM. 8. Staffing Your Department. 9. Orientation and Training. 10. Performance Appraisals. 11. Communications. 12. Group Meetings and Conference Leadership. PART V. LOOKING OUT FOR THE ORGANIZATION AND THE EMPLOYEE. 13. Controlling. 14. Maintaining Discipline. 15. Improving Efficiency and Quality. 16. Providing a Safe Workplace. 17. Supervising a Diverse Workforce. PART VI. SOME OUTSIDE INFLUENCES. 18. The Government and the Supervisor. 19. Labor Unions and the Supervisor. PART VII. PUTTING IT ALL TOGETHER. 20. Achieving High Performance and Employee Satisfaction. Some Concluding Thoughts. Additional Case Studies. Glossary. Index.

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