Tales of Knock Your Socks Off Service Inspiring Stories of Outstanding Customer Service
- List Price: $16.95
- Binding: Paperback
- Publisher: Amacom Books
- Publish date: 10/01/1997
Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains:
-- The economics of recovery -- what it costs when you lose customers, and how little it can cost to win them back
-- The processes, policies, and technology a company must have to ensure an effective, real-time recovery system
-- The manager's role in sustaining an outstanding recovery system -- through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
Seller | Condition | Comments | Price |
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HPB-Emerald
Very Good
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$4.37
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Wonder Book - Member ABAA/ILAB
Good |
$5.26
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Ergodebooks
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Good |
$6.38
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Clausen Books, RMABA
Very Good |
$8.43
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EB-Books LLC
New
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$10.11
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Ergodebooks
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New |
$13.95
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GridFreed
New |
$85.27
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