Description: Preface PART ONE ELEMENTS OF TECHNICAL COMMUNCATION 1 Communicating in the Workplace Developing a Workplace Writing Process Genres and the Technical Writing Process Help: Using Your Computer to Overcome Writer''s Block What is Technical Communication? How Important is Technical Communication? Chapter Review Exercises and Projects 2 Readers and Contexts of Use Profiling Your Readers Help: Profiling Readers with Search Engines Profiling Contexts of Use Using Profiles to Your Own Advantage International and Cross-Cultural Communication Chapter Review Exercises and Projects Case Study: Installing a Medical Waste Incinerator 3 Working in Teams The Stages of Teaming Forming: Strategic Planning Storming: Managing Conflict Norming: Determining Team Roles Help: Virtual Teaming Performing: Improving Quality The Keys to Teaming Chapter Review Exercises and Projects Case Study: Not a Sunny Day 4 Ethics in the Technical Workplace What Are Ethics? Where Do Ethics Come From? Help: Stopping Cyberbullying and Computer Harassment Resolving Ethical Dilemmas Ethics in the Technical Workplace Copyright Law in Technical Communication Chapter Review Exercises and Projects Case Study: This Company is Bugging Me PART TWO GENRES OF TECHNICAL COMMUNICATION 5 Letters, Memos, and E-Mail Basic Features of Letters, Memos, and E-Mail Planning and Researching Letters, Memos, and E-Mail Organizing and Drafting Letters, Memos, and E-Mail Types of Letters, Memos, and E-Mail Using Style in Letters, Memos, and E-Mail Designing and Formatting Letters and Memos Help: E-Mail Netiquette Microgenre: Texting at Work Chapter Review Exercises and Projects Case Study: The Nastygram 6 Technical Descriptions and Specifications Basic Features of Technical Descriptions and Specifications Planning and Researching Partitioning the Subject Organizing and Drafting Using Style and Design Help: Using Digital Photography in Descriptions Microgenre: Technical Definitions Chapter Review Exercises and Projects Case Study: In the Vapor 7 Instructions and Documentation Basic Features of Documentation Planning and Researching Planning for Cross-Cultural Readers and Contexts Organizing and Drafting Using Style and Design Help: On-Screen Documentation Microgenre: Emergency Instructions Chapter Review Exercises and Projects Case Study: The Flame 8 Proposals Basic Features of Proposals Planning and Researching Organizing and Drafting Help: Roughing Out a Budget with a Spreadsheet Using Style and Design in Proposals Microgenre: The Elevator Pitch Chapter Review Exercises and Projects Case Study: The Mole 9 Activity Reports Basic Features of Activity Reports Types of Activity Reports Planning and Researching Organizing and Drafting Help: Making and Using PDFs Using Style and Design Microgenre: The Status Report Chapter Review Exercises and Projects Case Study: Bad Chemistry 10 Analytical Reports Basic Features of Analytical Reports Types of Analytical Reports Planning and Researching Organizing and Drafting Drafting Front Matter and Back Matter Help: Using Google Docs to Collaborate with International Teams Using Style and Design Microgenre: The Poster Presentation Chapter Review Exercises and Projects Case Study: The X-File 11 Starting Your Career Setting Goals, Making a Plan Preparing a Resume Help: Designing a Scannable/Searchable Resume Writing Effective Application Letters Creating a Professional Portfolio Interviewing Strategies Microgenre: The Bio Chapter Review Exercises and Projects Case Study: The Lie PART THREE PLANNING AND DOING RESEARCH 12 Strategic Planning, Being Creative Using Strategic Planning Help: Planning with Online Calendars Generating New Ideas Chapter Review Exercises and Projects Case Study: Getting Back to Crazy 13 Persuading Others Persuading with Reasoning Persuading with Values Help: Persuading On-Line Persuasion in High-Context Cultures Chapter Review Exercises and Projects Case Study: Leapfrogging with Wireless 14 Doing Research Beginning Your Research Defining Your Research Subject Formulating a Research Question or Hypothesis Developing a Research Methodology Triangulating Materials Chapter Review Exercises and Projects Case Study: The Life of a Dilemma 15 Using Sources and Managing Information Taking Useful Notes Documenting Sources Help: Using a Citation Manager Appraising Your Information Avoiding Plagiarism Chapter Review Exercises and Projects Case Study: The Patch Writer PART FOUR DRAFTING, DESIGNING, AND REVISING 16 Organizing and Drafting Basic Organization for Any Document Using Genres to Organize Information Outlining the Document Help: Organizing with Presentation Software Organizing and Drafting the Introduction Organizing and Drafting the Body Organizing and Drafting the Conclusion Organizing Cross-Cultural Documents Chapter Review Exercises and Projects Case Study: The Bad News 17 Using Plain and Persuasive Language What is Style? Writing Plain Sentences Help: Intercultural Style and Translation Software Writing Plain Paragraphs When Is It Appropriate to Use Passive Voice? Persuasive Style Balancing Plain and Persuasive Style Chapter Review Exercises and Projects Case Study: Going Over the Top 18 Designing Documents and Interfaces Five Principles of Design Design Principle 1: Balance Design Principle 2: Alignment Design Principle 3: Grouping Design Principle 4: Consistency Help: Using Styles and Templates Design Principle 5: Contrast Cross-Cultural Design Using the Principles of Design A Primer on Binding and Paper Chapter Review Exercises and Projects Case Study: Scorpions Invade 19 Creating and Using Graphics Guidelines for Using Graphics Displaying Data with Graphs, Tables, and Charts Using Pictures, Drawings, and Screen Shots Help: Making Visuals with a Spreadsheet Program Using Cross-Cultural Symbols Using Video and Audio Chapter Review Exercises and Projects Case Study: Looking Guilty 20 Revising and Editing for Usability Levels of Edit Revising: Level 1 Editing Substantive Editing: Level 2 Editing Copyediting: Level 3 Editing Proofreading: Level 4 Editing Using Copyediting Symbols Lost in Translation: Cross-Cultural Editing Documenting Cycling and Usability Testing Help: Online Copyediting Chapter Review Exercises and Projects Case Study: Wrong Version PART FIVE CONNECTING WITH CLIENTS 21 Preparing and Giving Presentations Planning and Researching Your Presentation Choosing the Right Presentation Technology Organizing the Content of Your Presentation Help: Giving Presentations with your iPod, MP3, or Mobile Phone Choosing Your Presentation Style Creating Visuals Delivering the Presentation Practicing and Rehearsing Working Cross-Culturally with Translators Chapter Review Exercises and Projects Case Study: The Coward 22 Designing Websites Basic Features of a Website Planning and Researching a Website Organizing and Drafting a Website Help: Using Web-Authoring Software Using Style in a Website Designing the Website Revising, Editing, and Proofreading Uploading, Testing, and Maintaining Your Website Chapter Review Exercises and Projects Case Study: Slowed to a Crawl 23 Using Social Networking Tools (Web 2.0) Social Networking in the Workplace Blogs and Microblogs Internet Videos and Podcasts Wikis Help: Using Skype for Collaboration Chapter Review Exercises and Projects Case Study: My Boss Might Not "Like" This Appendix A Grammar and Punctuation Guide Appendix B Guide for English Language Learners Appendix C Documentation Guide References Credits Index

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