Description: I. Technical Communication Basics1. Definition of Technical CommunicationA General Definition of Technical CommunicationMajor Traits of Technical CommunicationGlobalization and Cultural Awareness2. Profiling AudiencesAn Example of Technical WritingWho Is the Audience?What Is the Audience's Task?What Is the Audience's Knowledge Level?What Factors Influence the Situation?Creating Audience Profiles3. The Technical Communication ProcessAn Overview of the ProcessPlanning Your DocumentDrafting and Finishing Your DocumentEditing4. Technical Communication StyleWrite Clear Sentences for Your ReaderWrite Clear Paragraphs for Your ReaderGlobalization and Style Choose a Tone for the ReaderEthics and Style 5. ResearchingThe Purpose of ResearchQuestioning--The Basic Skill of ResearchingCollecting Information from PeopleCollecting Published Information6. Designing PagesUsing Visual Features to Reveal ContentUsing Text Features to Convey MeaningDeveloping a Style Sheet and Template7. Using Visual AidsThe Uses of Visual AidsCreating and Discussing Visual AidsUsing TablesUsing Line GraphsUsing Bar GraphsUsing Pie ChartsEthics and Visual Effects Globalization and Visual Aids Using ChartsUsing Illustrations8. SummarizingSummarizing9. DefiningCreating Formal DefinitionsCreating Informal DefinitionsDeveloping Extended DefinitionsPlanning Your Definition10. DescribingPlanning the Mechanism DescriptionWriting the Mechanism DescriptionPlanning the Process DescriptionWriting the Process DescriptionPlanning the Description of a Human SystemWriting the Description of a Human SystemII. Technical Communication Applications11. Sets of InstructionsPlanning the Sets of InstructionsGlobalization and Instructions Writing the Set of InstructionsField-Testing Instructions12. Memorandums and Informal ReportsThe Elements of MemosThe Elements of Informal ReportsTypes of Informal ReportsEthics and E-mail 13. Developing WebsitesBasic Web ConceptsPlanning a Website or Web DocumentDraftingTestingEthics and Websites Globalization/Localization and Websites 14. Formal ReportsThe Elements of a Formal ReportFront MaterialThe Body of the Formal ReportEnd Material15. Recommendation and Feasibility ReportsPlanning the Recommendation ReportDrafting the Recommendation ReportPlanning the Feasibility ReportWriting the Feasibility Report16. ProposalsThe External ProposalPlanning the External ProposalWriting the External ProposalThe Internal ProposalPlanning the Internal ProposalEthics and Proposals Writing the Internal Proposal17. User ManualsPlanning the ManualWriting the ManualIII. Professional Communication18. Oral PresentationsPlanning the PresentationMaking an Effective PresentationGlobalization and Oral Presentations 19. LettersThree Basic Letter FormatsElements of a LetterPlanning Business LettersGlobalization and Letters Ethics and Letters Types of Business Letters20. Job Application MaterialsAnalyzing the SituationPlanning the RsumWriting the RsumPlanning a Letter of ApplicationEthics and Rsums Writing a Letter of ApplicationGlobalization and Job Applications InterviewingWriting Follow-Up LettersAppendicesA. Brief Handbook for Technical WritersProblems with Sentence ConstructionPunctuationAbbreviations, Capitalization, and NumbersB. Documenting SourcesHow Internal Documentation WorksThe APA MethodThe MLA MethodNumbered References

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