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Tele-Stress Relief for Call Center Stress Syndrome

by Stephen Coscia

  • ISBN: 9781578200290
  • ISBN10: 1578200296

Tele-Stress Relief for Call Center Stress Syndrome

by Stephen Coscia

  • Binding: Paperback
  • Edition: 2
  • Publisher: Pub Group West
  • Publish date: 05/01/1999
  • ISBN: 9781578200290
  • ISBN10: 1578200296
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Description: Surveys indicate that 98% of call-center employees experience at least one stressful call each day. Irate customers are the leading cause of Tele-Stress. The author explains what it is, how it affects the body, and how to overcome it. with common-sense strategies. Stephen Coscia is also author of Customer Service Over the Phone.
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Trade paperback (US). Glued binding. Contains: Illustrations, black & white. Audience: General/trade.
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Trade paperback (US). Glued binding. 124 p. Contains: Illustrations. Audience: General/trade.
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