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Telephone Medicine Triage and Training for Primary Care

by Harvey P. Katz , M.D.

  • ISBN: 9780803604353
  • ISBN10: 0803604351

Telephone Medicine Triage and Training for Primary Care

by Harvey P. Katz , M.D.

  • List Price: $46.95
  • Binding: Paperback
  • Edition: 2
  • Publisher: F A Davis Co
  • Publish date: 03/01/2001
  • ISBN: 9780803604353
  • ISBN10: 0803604351
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Description: -- Comprehensive, up-to-date information on how to set up the office telephone system and train personnel
-- Contains decision guidelines for assessing urgency of most common calls
-- Written at appropriate level for the medical office assistant and organized by complaint
-- Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition
-- Includes home health care advice for each problem
-- Offers guidance on risk management for physician and staff
-- Includes sample cases to train and evaluate personnel
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