The Art of Software Support Design and Operation of Support Centers and Help Desks
- Binding: Hardcover
- Edition: 1
- Publisher: Prentice Hall
- Publish date: 11/01/1996
Description:
'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Please Wait