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The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • ISBN: 9780135694503
  • ISBN10: 0135694507

The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • List Price: $36.40
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 11/01/1996
  • ISBN: 9780135694503
  • ISBN10: 0135694507
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Description: 'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
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