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  • ISBN: 9780135694503
  • ISBN10: 0135694507

The Art of Software Support Design and Operation of Support Centers and Help Desks

by Francoise Tourniaire

  • List Price: $36.40
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Prentice Hall
  • Publish date: 11/01/1996
used Add to Cart $1.66
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Description: 'The Art of Software Support gives you proven, best-in-class, integrated tools and techniques for structuring and operating a customer-focused support organization- and for overcoming the crisis mentality that's so common in support organizations. Whether you're starting a software support or help desk organization, or seeking to improve the one you already have, you'll find invaluable guidance in this book.
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Seller Condition Comments Price  
Better World Books West
Location: Mishawaka, IN
Good
Ships from Reno, NV. Shows some signs of wear, and may have some markings on
[...]
$1.66
Hippo Books
Location: Toledo, OH
Good
All pages and cover are intact. Possible slightly loose binding, minor
[...]
$1.67
Hippo Books
Location: Toledo, OH
Acceptable
Noticeably used book. Text is legible but may be soiled and have binding
[...]
$1.67
Hawking Books
Location: Upland, CA
Very Good
0135694507 Very Good Condition. Has some wear. Five star seller-Buy with confidence!
$3.32
Yellow Square Books
Location: Menifee, CA
Acceptable
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Some corner dings. The Hardcover has visible markings and wear. The pages show normal wear and tear. Fast Shipping, Ships within 1 Business Day!
$4.50
Universal Textbook
Location: Cleveland, OH
Good
0135694507 Your book ships the next business day.
$7.87
BingoBooks2
Location: Vancouver, WA
Very Good
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Hardback book in near fine condition.
$9.00
Hawking Books
Location: Upland, CA
Like New
0135694507 Like New. Clean, Tight and Neat. Five star seller-Buy with confidence!
$17.87
One Stop Shop Bookstore
Location: Memphis, TN
Good
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$23.27
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