The Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With
- List Price: $32.00
- Binding: Paperback
- Edition: 1
- Publisher: McGraw-Hill
- Publish date: 10/01/1998
Description:
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
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Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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