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  • ISBN: 9780070779747
  • ISBN10: 0070779740

The Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With

by Peggy Carlaw

  • List Price: $26.00
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 10/01/1998
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Description: Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
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