Error title
Some error text about your books and stuff.
Close

The Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With

by Peggy Carlaw

  • ISBN: 9780070779747
  • ISBN10: 0070779740

The Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With

by Peggy Carlaw

  • List Price: $26.00
  • Binding: Paperback
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 10/01/1998
  • ISBN: 9780070779747
  • ISBN10: 0070779740
used Add to Cart $1.47
You save: 94%
Marketplace Item
new Add to Cart $17.74
You save: 32%
FREE shipping on orders over $49!
ebook Buy $30.66
License: 365 days (until 09/20/2021)
Description: Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
Expand description
Seller Condition Comments Price  
Seller: Off The Shelf
Location: Imperial, MO
Condition: Good
Shipping Icon
The item shows wear from consistent use, but it remains in good condition and
[...]
Price:
$1.47
Comments:
The item shows wear from consistent use, but it remains in good condition and
[...]
Seller: Owls Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Price:
$1.63
Comments:
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Seller: Friends of the Phoenix Library
Location: Phoenix, AZ
Condition: Good
Shipping Icon
100% of this purchase will support literacy programs through a nonprofit organization!
Price:
$2.07
Comments:
100% of this purchase will support literacy programs through a nonprofit organization!
Seller: Cathy's Half Price Books
Location: Havertown, PA
Condition: Very Good
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
Price:
$3.25
Comments:
Very Good with no marks, damage or labels. Thanks for your business! Your satisfaction is guaranteed!
Seller: Bookoutlet
Location: Bridgeton, NJ
Condition: Like New
Shipping Icon
Ships Within 24 Hours M-F-Satisfaction Guaranteed! Unread Copy in excellent condition. Has a publisher overstock mark.
Price:
$3.93
Comments:
Ships Within 24 Hours M-F-Satisfaction Guaranteed! Unread Copy in excellent condition. Has a publisher overstock mark.
Seller: Bookoutlet
Location: Bridgeton, NJ
Condition: Like New
Shipping Icon
Ships Within 24 Hours M-F-Satisfaction Guaranteed! Unread Copy in excellent condition. Has a publisher overstock mark.
Price:
$4.50
Comments:
Ships Within 24 Hours M-F-Satisfaction Guaranteed! Unread Copy in excellent condition. Has a publisher overstock mark.
Seller: Bookoutlet
Location: Bridgeton, NJ
Condition: Very Good
Shipping Icon
Ships Quickly-Satisfaction Guaranteed! Great shape with a remainder mark.
Price:
$4.50
Comments:
Ships Quickly-Satisfaction Guaranteed! Great shape with a remainder mark.
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Very Good
Very Good condition. Owner's name on inside.
Price:
$7.86
Comments:
Very Good condition. Owner's name on inside.
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$8.49
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Owners name on inside.
Price:
$8.99
Comments:
Very Good condition. Owners name on inside.
Seller: judylb20
Location: Spring, TX Ask seller a question
Condition: New
New Condition, Paperback book,
Price:
$13.98
Comments:
New Condition, Paperback book,
Seller: Ebooksweb
Location: Bensalem, PA
Condition: New
Shipping Icon
Price:
$14.76
Comments:
Seller: Barnes And Nooyen Books
Location: Spring, TX
Condition: New
Shipping Icon
New Condition, Paperback book,
Price:
$15.72
Comments:
New Condition, Paperback book,
Seller: FastBooks100
Location: Franklin, TN Ask seller a question
Condition: Good
Price:
$16.95
Comments:
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).