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  • ISBN: 9780070267725
  • ISBN10: 0070267723

The Complete Benchmarking Implementation Guide Total Benchmarking Management

by H. James Harrington

  • List Price: $149.95
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 02/01/1996
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Description: The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program--and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team--determine what measures to benchmark--collect and analyze data--conduct research--gain management support and approval--initiate continuous improvement techniques--implement changes and measure impact--and much more.
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