The Customer Century
- List Price: $72.95
- Binding: Hardcover
- Publisher: Brunner-Routledge
- Publish date: 01/01/2000
Description:
Say goodbye to the production century. Savvy and all-powerful consumers are at the helm. Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Federal Express, Hewlett-Packard, Ericsson, Philips, and Xerox, Gronstedt provides the keys to thriving in the upcoming "customer century." Companies must learn to integrate communications three dimensionally: externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Packed with hands-on advice, this book is a roadmap to success in the Customer Century.
Expand description
Product notice
Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
Seller | Condition | Comments | Price |
|
More Than Words
Good |
$1.41
|
|
Once Upon A Time Books
Good
|
$1.96
|
|
Friends of the Phoenix Library
Good
|
$8.98
|
Ergodebooks
|
Good |
$11.03
|
Ergodebooks
|
New |
$13.96
|
|
House of Our Own
Like New
|
$16.87
|
|
Poverty Hill Books
New
|
$20.20
|
|
Sutton Books
Like New
|
$28.12
|
|
GridFreed
New |
$65.85
|
Please Wait