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  • ISBN: 9780079137739
  • ISBN10: 0079137733

The Customer Service Training Tool Kit 60 Activities for Delivering Super Service to Customers

by Val Gee

  • List Price: $126.00
  • Binding: Hardcover
  • Edition: 1
  • Publisher: McGraw-Hill
  • Publish date: 03/01/2000
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Description: The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, & behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, & other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, & overhead masters to make the trainer's job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivational handbook reinforcing many of the ideas behind the training activities can obtain copies of the authors' accompanying book, Super service, The Customer Service Training Tool Kit makes it easy for a trainer to design & deliver great customer service training at a fraction of the time it would take to develop a program from scratch.
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