Error title
Some error text about your books and stuff.
Close

The Death and Life of the American Quality Movement

by Cole, Robert E. E

  • ISBN: 9780195092066
  • ISBN10: 0195092066

The Death and Life of the American Quality Movement

by Cole, Robert E. E

  • List Price: $30.00
  • Binding: Hardcover
  • Publisher: Oxford University Press
  • Publish date: 05/01/1995
  • ISBN: 9780195092066
  • ISBN10: 0195092066
used Add to Cart $7.01
You save: 77%
Marketplace Item
new Add to Cart $11.20
You save: 63%
Marketplace Item
Description: In a clear, nontechnical style, leading quality practitioners and researchers examine the critical issues in quality and propose powerful strategies for different sizes and types of firms. They outline seven key elements for a successful quality program: provide leadership from top management; focus intensively on meeting customer needs; emphasize the quality of business processes from both an internal and external (customer) perspective; decentralize decision making; replace barriers between departments with cross-functional management; combine continuous improvement with breakthrough strategies; and finally, create supportive reward systems. As they discuss these key elements, the contributors stress the importance of linking quality to better corporate performance (such as increased market share). Improved quality is not viewed as an end in itself. Rather, "return on quality" provides an important focus for the book. While avoiding simplistic, one-size-fits-all solutions, they analyze the relationships among quality, strategy, downsizing, participation, and marketing. Much of the book examines TQM in action, drawing lessons from companies with exemplary programs. For instance, it explores the role of TQM in small, high-tech companies, countering the common assumption that TQM is a big-company trend, outlining the specific quality adaptations high-tech companies need to make, and allaying fears that TQM stifles creativity. It suggests pragmatic guerilla tactics that mobilize employees who resist supporting quality initiatives because of past unrealistic promises or disappointments, details the remarkable efforts of Southern Pacific Railroad to use quality as its centerpiece in thecompany's struggle for survival - an effort which runs counter to the belief that quality initiatives yield long-term, not short-term, benefits - and analyzes top management at Alcoa as they sought to launch their quality program, describing the various problems they encountered along the way and how they responded.
Expand description
Seller Condition Comments Price  
Seller: BARGAIN_BOOKS_USA
Location: JACKSONVILLE, FL
Condition: Like New
Shipping Icon
0195092066.
Price:
$7.01
Comments:
0195092066.
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Very Good
Very Good condition. Very Good dust jacket.
Price:
$7.86
Comments:
Very Good condition. Very Good dust jacket.
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$8.79
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Very Good dust jacket.
Price:
$8.98
Comments:
Very Good condition. Very Good dust jacket.
Seller: FOREST OF WISDOM
Location: Elk Grove Village, IL
Condition: New
Sewn binding. Cloth over boards. 256 p. Audience: General/trade.
Price:
$11.20
Comments:
Sewn binding. Cloth over boards. 256 p. Audience: General/trade.
Seller: DeesBooks
Location: McClelland, IA
Condition: Very Good
Shipping Icon
Very good book with a very good DJ. DJ shows some corner, edge & moderate
[...]
Price:
$21.10
Comments:
Very good book with a very good DJ. DJ shows some corner, edge & moderate
[...]
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$37.11
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).