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The Manager's Guide to ISO 9000 cover
  • ISBN: 9780029010358
  • ISBN10: 0029010357

The Manager's Guide to ISO 9000

by Arnold, Ken

  • List Price: $35.00
  • Binding: Hardcover
  • Publisher: Free Press
  • Publish date: 01/01/2004
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Description
Developed from seminars Kenneth Arnold has presented to the top training and quality groups in the country, The Manager's Guide to ISO 9000 reflects the hands-on experience gained in successfully implementing certified programs. Drawing on his experience with the five-phase certification process, Arnold explains the twenty elements of the ISO 9000 standard, detailing both the intent and the requirements.
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