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The Nordstrom Way the Inside Story of America's #1 Customer Service Company

by Robert Spector

  • ISBN: 9780471161608
  • ISBN10: 0471161608

The Nordstrom Way the Inside Story of America's #1 Customer Service Company

by Robert Spector

  • List Price: $29.95
  • Binding: Paperback
  • Edition: 2
  • Publisher: John Wiley & Sons Inc
  • Publish date: 09/01/1996
  • ISBN: 9780471161608
  • ISBN10: 0471161608
used Add to Cart $1.11
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Description: In terms of customer service, Nordstrom is the standard against which other companies compare themselves. The company has become famous by maintaining its old-fashioned values -- their #1 goal is to provide outstanding customer service. This is the first book to take an in-depth look at how Nordstrom has become a retailing legend, with seventy-nine stores across the U.S., an annual revenue of $4 billion, and a host of satisfied customers. It examines the Nordstrom way of customer service and provides a behind-the-scenes look at the Nordstrom culture, organization, and mystique.
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Seller: Jenson Online Inc
Location: Logan, UT
Condition: Very Good
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A well-cared-for item that has seen limited use but remains in great
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$1.11
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A well-cared-for item that has seen limited use but remains in great
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Seller: Gulf Coast Books
Location: Memphis, TN
Condition: Very Good
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$1.36
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Seller: Owls Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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$1.63
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: boyerbooks
Location: Denison, TX
Condition: Good
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Pages are clean with normal wear. May have limited markings &/or highlighting
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$1.68
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Pages are clean with normal wear. May have limited markings &/or highlighting
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Seller: Friends of the Phoenix Library
Location: Phoenix, AZ
Condition: Good
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100% of this purchase will support literacy programs through a nonprofit organization!
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$1.86
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100% of this purchase will support literacy programs through a nonprofit organization!
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Price:
$3.37
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Diamond
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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$3.37
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Connecting readers with great books since 1972. Used books may not include
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Seller: Archives Books, inc.
Location: Edmond, OK
Condition: Very Good
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Book in very good condition No markings seen in text. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Fri.
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$3.66
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Book in very good condition No markings seen in text. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Fri.
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Price:
$4.21
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Diamond
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Price:
$4.50
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Ruby
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Price:
$4.50
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Connecting readers with great books since 1972. Used books may not include
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Seller: CHGPMD
Location: Newark, NJ
Condition: Like New
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$5.75
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Seller: citywbooks
Location: Salt Lake City, UT
Condition: Very Good
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Clean book with light bends in spine from reading. Quick response!
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$5.83
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Clean book with light bends in spine from reading. Quick response!
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Very Good
Signed Copy Collectible-Very Good. Signed/Inscribed by McCarthy on title page.
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$7.30
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Signed Copy Collectible-Very Good. Signed/Inscribed by McCarthy on title page.
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Good
Good condition.
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Good condition.
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: Good
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$7.44
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Like New
Like New condition. A near perfect copy that may have very minor cosmetic defects.
Price:
$8.99
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Like New condition. A near perfect copy that may have very minor cosmetic defects.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition.
Price:
$8.99
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Very Good condition.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Good
Signed Copy Collectible - Very Good. Signed/Inscribed by McCarthy on title page.
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$8.99
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Signed Copy Collectible - Very Good. Signed/Inscribed by McCarthy on title page.
Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$23.74
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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