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The Nordstrom Way the Inside Story of America's #1 Customer Service Company

by Robert Spector

  • ISBN: 9780471354864
  • ISBN10: 0471354864

The Nordstrom Way the Inside Story of America's #1 Customer Service Company

by Robert Spector

  • List Price: $24.95
  • Binding: Hardcover
  • Edition: 2
  • Publisher: John Wiley & Sons Inc
  • Publish date: 12/01/1999
  • ISBN: 9780471354864
  • ISBN10: 0471354864
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Description: In terms of customer service, Nordstrom is the standard against which other companies compare themselves. The company has become famous by maintaining its old-fashioned values -- their #1 goal is to provide outstanding customer service. This is the first book to take an in-depth look at how Nordstrom has become a retailing legend, with seventy-nine stores across the U.S., an annual revenue of $4 billion, and a host of satisfied customers. It examines the Nordstrom way of customer service and provides a behind-the-scenes look at the Nordstrom culture, organization, and mystique.
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