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The Nordstrom Way: the Inside Story of America's #1 Customer Service Company

by Robert Spector; Patrick D. McCarthy

  • ISBN: 9780471584964
  • ISBN10: 0471584967

The Nordstrom Way: the Inside Story of America's #1 Customer Service Company

by Robert Spector; Patrick D. McCarthy

  • List Price: $29.95
  • Binding: Hardcover
  • Publisher: John Wiley & Sons
  • Publish date: 05/01/1995
  • ISBN: 9780471584964
  • ISBN10: 0471584967
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Description: Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered", valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions.
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Seller: Owls Books
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: Friends of the Phoenix Library
Location: Phoenix, AZ
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100% of this purchase will support literacy programs through a nonprofit organization!
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100% of this purchase will support literacy programs through a nonprofit organization!
Seller: Seattle Goodwill
Location: Seattle, WA
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May have some shelf-wear due to normal use.
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May have some shelf-wear due to normal use.
Seller: Cheryls-Books
Location: Vinemont, AL
Condition: Good
Hardback with dust jacket in good condition.
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Hardback with dust jacket in good condition.
Seller: Wonder Book - Member ABAA/ILAB
Location: Frederick, MD
Condition: Very Good
Very Good condition. Very Good dust jacket.
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Very Good condition. Very Good dust jacket.
Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Very Good dust jacket.
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Very Good condition. Very Good dust jacket.
Seller: Top Notch Books
Location: Tolar, TX
Condition: Good
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8vo-7¾"-9¾" Tall. Jacket and boards have light wear. Pages are clean & text is free from markings. All pages secure in binding.
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$11.25
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8vo-7¾"-9¾" Tall. Jacket and boards have light wear. Pages are clean & text is free from markings. All pages secure in binding.
Seller: First Choice Books, Inc.
Location: Coeur D Alene, ID
Condition: Very Good
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FN--HB, blue cloth; DJ-FN, small wrinkle along top; one corner of DJ is folded; index;
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FN--HB, blue cloth; DJ-FN, small wrinkle along top; one corner of DJ is folded; index;
Seller: Archives Books, inc.
Location: Edmond, OK
Condition: Very Good
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First Edition. 1st Edition, 1st printing, 1995. Jacket in Very Good
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First Edition. 1st Edition, 1st printing, 1995. Jacket in Very Good
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Seller: Ergodebooks
Location: Houston,, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Seller: BOOKS-FROM-BRANSON
Location: Branson, MO
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Sewn binding. Cloth over boards. Contains: Illustrations. Audience: General/trade.
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Sewn binding. Cloth over boards. Contains: Illustrations. Audience: General/trade.
Seller: Bonita
Location: Newport Coast, CA
Condition: Good
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Seller: Bonita
Location: Newport Coast, CA
Condition: New
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