Description: World Bank Discussion Paper No. 281. This study examines the best practices of eight OECD countries--Canada, Germany, Ireland, Japan, the Netherlands, Sweden, the United Kingdom, and the United States--in designing national policies and programs to accelerate the effective use of information technology in support of industrial competitiveness. New technologies in computing, communications, and multimedia are changing the competitive advantage of industries, services, and entire economies. Enterprises must therefore increase their technological development and education through government assistance. The emerging experience is rich and diverse. The study draws on the tacit knowledge of the designers and implementors of national policies and programs to establish key rules-of-thumb for future programs. The authors outline broad directions for adapting these practices to the conditions of developing countries.

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