Error title
Some error text about your books and stuff.
Close

Total Customer Service

by DAVIDOW

  • ISBN: 9780060920098
  • ISBN10: 0060920092

Total Customer Service

by DAVIDOW

  • List Price: $13.00
  • Edition: 90
  • Publisher: 92,PERENNIAL
  • Publish date: 12/01/1999
  • ISBN: 9780060920098
  • ISBN10: 0060920092
used Add to Cart $1.11
You save: 91%
Marketplace Item
new Add to Cart $18.95
Marketplace Item
Description: Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals
Expand description
Seller Condition Comments Price  
Seller: Orion Tech
453 orders (92% success)
Location: Grand Prairie, TX
Condition: Very Good
0060920092.
Price:
$1.11
Comments:
0060920092.
Seller: Gulf Coast Books
310 orders (96% success)
Location: Memphis, TN
Condition: Good
0060920092 Ships from Tennessee, usually the same or next day.
Price:
$1.11
Comments:
0060920092 Ships from Tennessee, usually the same or next day.
Seller: Orion Tech
453 orders (92% success)
Location: Grand Prairie, TX
Condition: Good
0060920092.
Price:
$1.11
Comments:
0060920092.
Seller: Owls Books
2,706 orders (93% success)
Location: Toledo, OH
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Price:
$1.11
Comments:
All pages and cover are intact. Possible slightly loose binding, minor
[...]
Seller: Once Upon A Time Books
1,547 orders (97% success)
Location: Tontitown, AR
Condition: Acceptable
Shipping Icon
This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
Price:
$1.23
Comments:
This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
Seller: Friends of the Phoenix Library
1,025 orders (96% success)
Location: Phoenix, AZ
Condition: Good
Shipping Icon
100% of this purchase will support literacy programs through a nonprofit organization!
Price:
$1.96
Comments:
100% of this purchase will support literacy programs through a nonprofit organization!
Seller: Ad Infinitum Books
15 orders (73% success)
Location: Mount Vernon, NY
Condition: Good
227 pages. Softcover. Good condition. CUSTOMER SERVICE. (Key Words: Customer Service, William H. Davidow, Bro. Uttal, Business).
Price:
$2.08
Comments:
227 pages. Softcover. Good condition. CUSTOMER SERVICE. (Key Words: Customer Service, William H. Davidow, Bro. Uttal, Business).
Seller: HPB-Ruby
7,023 orders (97% success)
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$3.66
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: HPB Inc.
8,293 orders (97% success)
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$3.66
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: Half Price Books Inc
7,978 orders (97% success)
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$3.92
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: BookCellarNH
952 orders (92% success)
Location: Nashua, NH Ask seller a question
Condition: Like New
Almost new book. Over 1,000,000 satisfied customers since 1997! We ship daily
[...]
Price:
$3.98
Comments:
Almost new book. Over 1,000,000 satisfied customers since 1997! We ship daily
[...]
Seller: The Book Cellar
2,535 orders (94% success)
Location: Nashua, NH
Condition: Like New
Shipping Icon
0060920092 Almost new book. Over 1, 000, 000 satisfied customers since 1997!
[...]
Price:
$4.47
Comments:
0060920092 Almost new book. Over 1, 000, 000 satisfied customers since 1997!
[...]
Seller: Half Price Books Inc
7,978 orders (97% success)
Location: Dallas, TX
Condition: Good
Shipping Icon
Connecting readers with great books since 1972. Used books may not include
[...]
Price:
$4.93
Comments:
Connecting readers with great books since 1972. Used books may not include
[...]
Seller: WonderBook
112 orders (92% success)
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Owners name on inside.
Price:
$5.79
Comments:
Very Good condition. Owners name on inside.
Seller: WonderBook
112 orders (92% success)
Location: Frederick, MD Ask seller a question
Condition: Good
Good condition.
Price:
$5.79
Comments:
Good condition.
Seller: Ergodebooks
15,183 orders (98% success)
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
Price:
$18.95
Comments:
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
please wait
Please Wait

Notify Me When Available

Enter your email address below,
and we'll contact you when your school adds course materials for
.
Enter your email address below, and we'll contact you when is back in stock (ISBN: ).