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Total Customer Service

by DAVIDOW

  • ISBN: 9780060920098
  • ISBN10: 0060920092

Total Customer Service

by DAVIDOW

  • List Price: $13.00
  • Edition: 90
  • Publisher: 92,PERENNIAL
  • Publish date: 12/01/1999
  • ISBN: 9780060920098
  • ISBN10: 0060920092
used Add to Cart $1.11
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Description: Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. "Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge - Devise a service strategy- Get top managers to behave like customer service fanatics- Concentrate on motivating and training employees- Design products and services that make good customer service possible- Invest in service infrastructure- Monitor achievement of customer service goals
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Seller: Gulf Coast Books
Location: Memphis, TN
Condition: Like New
0060920092 Ships from Tennessee, usually the same or next day.
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0060920092 Ships from Tennessee, usually the same or next day.
Seller: Orion Tech
Location: Grand Prairie, TX
Condition: Very Good
0060920092.
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0060920092.
Seller: Orion Tech
Location: Grand Prairie, TX
Condition: Good
0060920092.
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0060920092.
Seller: Gulf Coast Books
Location: Memphis, TN
Condition: Good
0060920092 Ships from Tennessee, usually the same or next day.
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0060920092 Ships from Tennessee, usually the same or next day.
Seller: Owls Books
Location: Ogden, UT
Condition: Good
All pages and cover are intact. Possible slightly loose binding, minor
[...]
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All pages and cover are intact. Possible slightly loose binding, minor
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Seller: Once Upon A Time Books
Location: Tontitown, AR
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This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
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This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
Seller: The Book Barn
Location: Maryville, MO
Condition: Very Good
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Covers with very light edge rubbing. Spine sound and undamaged with minimal to NO creasing. Interior clean and sound with NO markings. Clean bright solid copy.
Price:
$1.12
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Covers with very light edge rubbing. Spine sound and undamaged with minimal to NO creasing. Interior clean and sound with NO markings. Clean bright solid copy.
Seller: BookCellarNH
Location: Nashua, NH Ask seller a question
Condition: Like New
Almost new book. Over 1,000,000 satisfied customers since 1997! We ship daily
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Almost new book. Over 1,000,000 satisfied customers since 1997! We ship daily
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Seller: The Book Cellar
Location: Nashua, NH
Condition: Like New
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0060920092 Almost new book. Over 1, 000, 000 satisfied customers since 1997!
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$2.23
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0060920092 Almost new book. Over 1, 000, 000 satisfied customers since 1997!
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Seller: TheWellHouse
Location: Silver Springs, NV
Condition: Very Good
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Trade paperback (US). Glued binding. 256 p. Audience: General/trade.
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Trade paperback (US). Glued binding. 256 p. Audience: General/trade.
Seller: Better World Books West
Location: Mishawaka, IN
Condition: Very Good
Ships from Reno, NV. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy!
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Ships from Reno, NV. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy!
Seller: HPB-Blue
Location: Dallas, TX
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Ruby
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: HPB-Emerald
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: Half Price Books Inc
Location: Dallas, TX
Condition: Good
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Connecting readers with great books since 1972. Used books may not include
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Connecting readers with great books since 1972. Used books may not include
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Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Very Good
This book is in very good condition. The cover may have some limited signs of
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Price:
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This book is in very good condition. The cover may have some limited signs of
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Seller: AwesomeBooksUSA
Location: Valley Cottage, NY
Condition: Good
Book in good or better condition. Dispatched same day from US or UK warehouse.
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Book in good or better condition. Dispatched same day from US or UK warehouse.
Seller: BookZone Illinois
Location: Aurora, IL
Condition: Very Good
Trade paperback. Very good condition; edges, corners, and covers of book show
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Trade paperback. Very good condition; edges, corners, and covers of book show
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Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Very Good
Very Good condition. Owners name on inside.
Price:
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Very Good condition. Owners name on inside.
Seller: WonderBook
Location: Frederick, MD Ask seller a question
Condition: Good
Good condition.
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Good condition.
Seller: Ergodebooks
Location: Richmond, TX Ask seller a question
Condition: New
Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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Buy with confidence. Excellent Customer Service & Return policy.Ships Fast. 24*7 Customer Service.
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