Total Quality Handbook
- List Price: $101.20
- Binding: Paperback
- Edition: 1
- Publisher: Pearson
- Publish date: 08/01/2000
Description:
1. Total Quality and Quality Management. 2. Strategic Planning. 3. Quality Culture. 4. Customer Satisfaction. 5. Empowerment. 6. Leadership and Change. 7. Team Building. 8. Training. 9. Quality Tools. 10. Problem Solving and Decision Making. 11. Statistical Process Control (SPC). 12. Continuous Improvement. 13. Benchmarking. 14. Just-in-Time (JIT).
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Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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