Description: Touchstones: Ten New Ideas Revolutionizing Business provides businesspeople with an executive education for the year 2000. The problem people in business have today is not too little information, but too much: books, magazines, articles, and seminars all purport to provide us with the latest in terms of knowledge. How can executives and business professionals - hard pressed for time - separate the wheat from the chaff? William Band does it for you in Touchstones. Beneath all the new-age business jargon, new fangled "paradigms" and management systems, what are the core skills that distinguish the few winners from the scores of business losers? And how can you put these abilities to work for you? Formerly a partner with The Coopers & Lybrand Consulting Group and leader of their Center for Excellence in Customer Satisfaction, and now as a Vice President of Rath & Strong, Inc., William Band has helped scores of businesses to meet the challenges of complex change and find success through customer-value driven solutions. Now, in Touchstones, he does the same for your company. Citing numerous real-world examples, he gets to the heart of what makes for success in today's tumultuous business world and reveals the ten proven organizational competencies that are the life blood of the high-performing, value-creating enterprise. And he describes how to apply these prescriptions quickly, effectively, and confidently in your organization. Through executive summaries and action plans, he shows you how to create competitive advantage through delivering superior value to customers, revamp business processes for dramatic performance improvement, orient your organization to thrive on rapid changes in themarket, promote teamwork and a highly motivated work force, build alliances with suppliers and customers, use new policy deployment techniques to align all work activity to your business strategy, create a "learning organization" through benchmarking and creative-thinking techniques, acquire the essential leadership skills to manage organizational change, leverage the full potential of information technologies, and much more. The challenges of today's marketplace are daunting, but as William Band makes abundantly clear, the patterns for success have begun to emerge. Now, Touchstones arms you with the cutting-edge strategies and techniques for reproducing those patterns in your organization.

Please Wait