Description: In Uncommon Sense, quality consultant Stephen George tells you straight off that he is not proposing the best way to manage successfully - because the way does not exist. Instead, the author utilizes his expertise in the field to draw on all the best contemporary management thinking and practices to present an "uncommon" approach that will give your organization immediate benefits and long-term success. The improvement techniques are based on George's analysis of the top companies in the country. These world-class organizations - finalists for or winners of the Malcolm Baldrige National Quality Award - all demonstrate certain "basics of business excellence" that have led them to spectacular success in production, revenue, profits, and market share. These basics represent a vision of how leading experts view management and how world-class organizations are doing business. By working with these ideas and insights, you can develop a vision of your own that incorporates what you want your organization to become. Once you've grounded your organization in the basics, you can then work toward improvement. George provides special "Strategies to Improve" sections that will help you translate ideas into action. Divided into three levels - jump start, tune up, and pull away - these strategies are "intended to stimulate thinking and offer options to consider as you develop a comprehensive action plan".

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