Description: List of Figures Foreword Preface Acknowledgments Part I. Situating Technology 1. Users, Technology, and the Complex(ity) of the Mundane: Some "Out of the Ordinary" Thoughts 2. Refiguring the End of Technology: Rhetoric and the Complex of Use Part II. Complicating Technology 3. Not Just for Idiots Anymore: Practice, Production, and Users' Ways of Knowing 4. Human Factors and the Tech(no)logical: Putting User-Centered Design into Perspective 5. Sociology, History, and Philosophy: Technological Determinism Along the Disciplinary Divides Part III. Communicating Technology 6. When All Else Fails, Use the Instructions: Local Knowledge, Negotiation, and the Construction of User-Centered Computer Documentation 7. Technical Communication, Ethics, Curricula: User-Centered Studies and the Technical Rhetorician References Index

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