What Customers Like About You Adding Emotional Value for Service Excellence and Competitive Advantage
- List Price: $25.00
- Binding: Hardcover
- Publisher: Natl Book Network
- Publish date: 09/01/1998
Description:
Ben & Jerry's, Virgin UK, and Nordstrom. These international leaders have discovered the secret Freemantle reveals here: that applying the highest level of emotional intelligence -- to create e-value -- improves customer satisfaction and, ultimately, sustains growth.
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