Description: I. INTRODUCTION. 1. People and Their Work. 2. Approaches to Change: The People and the Work Context. 3. Approaches to Change: The Work Itself. II. DESIGNING WORK FOR INDIVIDUALS. 4. Motivation through the Design of Work. 5. Diagnosing Work Systems. 6. Creating and Supporting Enriched Work. III. DESIGNING WORK FOR GROUPS. 7. The Design of Work for Groups and Groups for Work. 8. Supporting and Managing Work Groups. IV. IMPLEMENTATION AND CHANGE. 9. Installing Changes in Work Systems. 10. Work Redesign in Organizational and Societal Context. Appendix A: The Job Diagnostic Survey. Appendix B: The Job Rating Form. Appendix C: Scoring Key for the Job Diagnostic Survey and the Job Rating Form. Appendix D: Guidelines and Cautions in Using the Job Diagnostic Survey. Appendix E: Job Diagnostic Survey Normative Data for Several Job Families.

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