Description: Companies large and small have scrambled to achieve Y2K compliance. Now there are many questions to be answered. Mainly; what went wrong? Why did this computer bug cost some companies so much money and time while other companies fixed the problem quickly and cost-effectively? And then comes the bigger question: What changes are going to be made to ensure that IT departments run more effectively in the future? Author Timothy Braithwaite argues that companies striving to resolve the Y2K problem at this late date failed to apply analytic techniques and management methods to their IT departments. Many companies have allowed their IT departments to go relatively unchecked and are now paying the price. This timely book serves as a procedural guide for executives looking to manage their IT departments more efficiently.

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