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Zap the Gaps! Target Higher Performance and Achieve It!

by Kenneth H. Blanchard

  • ISBN: 9780060503000
  • ISBN10: 0060503009

Zap the Gaps! Target Higher Performance and Achieve It!

by Kenneth H. Blanchard

  • List Price: $19.99
  • Binding: Hardcover
  • Edition: 1
  • Publisher: Harpercollins
  • Publish date: 05/01/2002
  • ISBN: 9780060503000
  • ISBN10: 0060503009
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Not returnable and may come without consumable supplements like access codes, CD's, or workbooks.
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Description: Through business classics like "The One Minute Manager" and "Raving Fans, " bestselling author Ken Blanchard has become a nationally recognized business guru, presenting revolutionary new approaches to management, leadership, customer service, and more. Now Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance in "Zap the Gaps!, " an entertaining business parable that combines Blanchard's storytelling talents with the Robinsons' pioneering problem-solving approach.Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, however, because the manager did not uncover the root cause. Blanchard and his coauthors are here to teach you how to avoid this often-destructive pitfall. In "Zap the Gaps!, " Bill Ambers, the director of customer service in a high-tech firm, encounters a business problem: His call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to systematically dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper.With its engaging story line, vivid examples, and reader-friendly approach, "Zap the Gaps!" is a must read for anyone seeking to identify and correct the factors that negatively impact performance -- so that the ultimate impact is both meaningful and measurable.
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Product notice Returnable at the third party seller's discretion and may come without consumable supplements like access codes, CD's, or workbooks.
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Seller: Greenworld Books
Location: Arlington, TX
Condition: Very Good
Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid nice copy to enjoy.
Price:
$1.22
Comments:
Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid nice copy to enjoy.
Seller: Evergreen Goodwill
Location: Seattle, WA
Condition: Good
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Seller: Goodwill of Greater Milwaukee
Location: Milwaukee, WI
Condition: Good
Book is considered to be in good or better condition. The actual cover image
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Price:
$1.90
Comments:
Book is considered to be in good or better condition. The actual cover image
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Seller: Goodwill
Location: Brooklyn Park, MN
Condition: Good
All pages and cover are intact including the dust cover if applicable. Spine
[...]
Price:
$1.92
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All pages and cover are intact including the dust cover if applicable. Spine
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Seller: Once Upon A Time Books
Location: Tontitown, AR
Condition: Good
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This is a used book. It may contain highlighting/underlining and/or the book
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Seller: PlumCircle
Location: West Mifflin, PA
Condition: Very Good
Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days.
Price:
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Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days.
Seller: Bookman
Location: MACON, GA
Condition: Like New
Sewn binding. Cloth over boards. 160 p. Contains: Illustrations. Audience: General/trade. nice primer on human performance. Told as a parable that makes its points.
Price:
$2.31
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Sewn binding. Cloth over boards. 160 p. Contains: Illustrations. Audience: General/trade. nice primer on human performance. Told as a parable that makes its points.
Seller: Blue Vase Books
Location: Interlochen, MI
Condition: Good
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$3.15
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Seller: CRS Trading
Location: Spring Valley, NY
Condition: Good
Cover & edges may have shelf wear. Pages are clean. Fast Shipping. Excellent
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$4.65
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Cover & edges may have shelf wear. Pages are clean. Fast Shipping. Excellent
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Seller: HPB Inc.
Location: Dallas, TX
Condition: Very Good
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Connecting readers with great books since 1972! Used books may not include
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Connecting readers with great books since 1972! Used books may not include
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Seller: BooksRun
Location: Philadelphia, PA
Condition: Good
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With dust jacket. It's a well-cared-for item that has seen limited use. The
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Price:
$5.66
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With dust jacket. It's a well-cared-for item that has seen limited use. The
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Seller: HPB Inc.
Location: Dallas, TX
Condition: Very Good
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Connecting readers with great books since 1972! Used books may not include
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Price:
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Connecting readers with great books since 1972! Used books may not include
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Seller: GoTextbooks
Location: Little Rock, AR
Condition: Good
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Seller: Orion Tech
Location: Arlington, TX
Condition: New
Size: 8x5x0;
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Seller: Gulf Coast Books
Location: Cypress, TX
Condition: New
Size: 8x5x0;
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Seller: Cheryls-Books
Location: Vinemont, AL
Condition: Very Good
Size: 8x5x0; Hardback with dust jacket in good condition.
Price:
$12.32
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Size: 8x5x0; Hardback with dust jacket in good condition.
Seller: Cloud Runner Books
Location: Minneapolis, MN
Condition: Like New
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Fine. Signed by the authors.
Price:
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Fine. Signed by the authors.
Seller: Cloud Runner Books
Location: Minneapolis, MN
Condition: Very Good
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Very Good.
Price:
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Comments:
Very Good.
Seller: captnbook
Location: Spokane, WA
Condition: Very Good
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Hard Cover-VG/VG-Book and dust jacket are clean and tight with light wear.
Price:
$14.16
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Hard Cover-VG/VG-Book and dust jacket are clean and tight with light wear.
Seller: A2ZBooks
Location: Burgin, KY
Condition: Very Good
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The text is clean, the Dust Jacket is in Very good condition. Quantity
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Price:
$14.22
Comments:
The text is clean, the Dust Jacket is in Very good condition. Quantity
[...]
Seller: ErgodeBooks
Location: Houston, TX
Condition: Good
Sewn binding. Cloth over boards. 160 p. Contains: Illustrations.
Price:
$16.19
Comments:
Sewn binding. Cloth over boards. 160 p. Contains: Illustrations.
Seller: indoo.com
Location: Avenel, NJ
Condition: New
9780060503000.
Price:
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Comments:
9780060503000.
Seller: ErgodeBooks
Location: Houston, TX
Condition: New
Sewn binding. Cloth over boards. 160 p. Contains: Illustrations.
Price:
$29.05
Comments:
Sewn binding. Cloth over boards. 160 p. Contains: Illustrations.
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