shipping policy and methods

Please note: Currently we are only shipping within the United States and to Puerto Rico.

When are orders shipped?

All orders are processed and shipped during normal business hours Monday-Friday, from 9 a.m. to 5 p.m., excluding holidays. Estimated ship times are listed below.

Order Date Ships in 1-2 business Days Ships in 2-5 business days
Monday Tuesday or Wednesday Wednesday through Friday
Wednesday Thursday or Friday Friday through the following Wednesday
Friday - Sunday Monday or Tuesday Following Tuesday through Friday

What are the shipping charges, methods, and delivery times?

We offer multiple shipping options so you can choose the one that best suits your needs. To calculate the total time until your order is delivered, please add the time-to-ship found alongside each book's listing to the transit-time assigned to your selected service level. Keep the following equation in mind:

Time-To-Ship + Transit-Time = Total Delivery Time

Example: You order a book that is available to ship in 1-2 business days (appears as "usually ships in business days") and choose "UPS Ground Shipping" (2-5 days). You can expect to receive your books 3-7 business days after your order is submitted.

Shipping Rates for Retail Orders

Service Level Shipping Charge Estimated Transit Time* Qualifications
USPS Economy
FREE for retail orders over $49!
$3.97 +
$0.99 per book
3 - 10 Business Days Available only in the lower 48 contiguous states
Standard Ground**
(UPS or USPS)
$5.97 +
$1.49 per book
2 - 5 Business Days Signature may be required
UPS 2nd Day Air** $9.97 +
$4.99 per book
2 Business Days
(Delivered before the end of the second day after shipment)
Signature required
UPS Next Day Air** $13.97 +
$9.99 per book
1 Business Day
(Delivered before 3pm on the day after shipment)
Signature required

Shipping Rates for Marketplace Orders

Service Level Shipping Charge Estimated Transit Time* Qualifications
Economy Shipping
(USPS Media Mail)
$4.96 per item 3 - 10 Business Days All marketplace items
Standard Shipping
(USPS Priority or UPS Ground)
$7.46 per item 2 - 5 Business Days All marketplace items

Rental shipping charges depend upon whether the book is a retail book or a marketplace book. The above charges, as well as the free shipping option, apply. However, return shipping for rental books is free.

* Please note that the estimated ship time reflects an estimation of the time it will take to receive your order once it has been shipped. Although these estimates are based on thousands of historical examples, it is possible that your shipment might take more time than what is stated here. Shipments to Alaska, Hawaii, Puerto Rico, or military (APO/FPO) addresses are likely to take longer.

** UPS services to Alaska, Hawaii and Puerto Rico will be subject to a surcharge of $10 plus $2 per book in the order. With the exception of 2nd Day Air and Next Day Air, transit times may be longer for shipments to these areas.

When are orders shipped for free?

Retail orders:

We offer free Economy Shipping on orders over $49.00. This offer is valid even if we are unable to fill your entire order. Please note that this offer applies only to "retail" books or other media items sold as "new" or "used". This offer does not apply to marketplace items which are fulfilled by private sellers.

How many packages will I receive?

In our efforts to provide you with the best possible service we might find it necessary to deliver your order in more than one package, but it would be extremely rare for you to receive more than two packages for an average shipment.

When will I receive a tracking number for my order?

In most cases you will receive a tracking number as soon as your order is shipped. Please note that Economy Shipping service may only provide a "Delivery Confirmation" number, with limited tracking information, and that tracking will not be available for all orders. When ordering from the Marketplace, be on the lookout for our Priority Shippers – these are our most reliable sellers who provide tracking information. If a seller does not have this stamp of approval, tracking information is not guaranteed.

How can I check the status of my order?

You will be able to access information about your order within one business day by clicking on the "Track Your Order" link on our homepage or our customer service page. Once your order has been shipped we will email you a tracking number, if available, and you can check the shipping status of your order.

If you experience any difficulty checking your order status on our web site, or if you think there is a mistake in the status, please send an email, and we will look into the problem.

Will I need to sign for my order when it is delivered?

No signature is required for Economy Shipping. The shipper will generally leave your shipment in front of your door or with a mail clerk at your residence hall or apartment building. Standard Ground shipments may require a signature, and all Air shipments (2nd Day and Next Day) require a signature for delivery.

What if I drop courses? Can I return books to you?

Use the marketplace to sell back your books, movies and video games! Click here to start selling! If you would like to return a recent order, please follow our Return Policy.

 

Faculty Members: Interested in comparing course books? Visit our new Textbook Adoption Tool.
School Administrators: Interested in learning about our bookstore solutions? Visit Akademos.com.