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| General Questions |
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How do I create a new account? |
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Creating an account on TextbookX.com will allow you to use the marketplace for buying and selling, as well as to save your personal information for faster checkouts.
Click here to create a new account. |
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Where can I find information on the scholarship contest? |
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Information about the scholarship contest, as well as the entry form, can be found here. |
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I forgot my password. How can I reset it? |
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If you have forgotten your password, you can reset it yourself. Please be aware that all financial information such as credit cards saved in your account will be deleted for security reasons.
To begin the reset process, click here. |
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What is the marketplace? |
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The marketplace is a platform on TextbookX.com which allows students and others to buy and sell books directly. Marketplace listings will show up right alongside new and used books.
Our marketplace is fully secured through the TextbookX.com platform: we handle the seller payment and even provide a shipping label to help keep track of items while in transit. For more information, please click here. |
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What is your privacy policy? |
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Our privacy policy is designed to strictly protect our customers. You can view our privacy policy in full here. |
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Where can I find information about your security guarantee? |
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You can view our security guarantee here. |
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How do I use your Facebook application? |
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Our innovative Facebook application will link your TextbookX.com sales account with your Facebook account---allowing you to show your books to your Facebook network, where your friends can buy them quickly and easily.
To install our Facebook application, you must already have a Facebook account. Click here to install. |
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What is the Buck-a-Book program and how can I sign up? |
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The TextbookX.com Buck-a-Book program is a way for you to make money while sharing our website with your friends and classmates. When you sign up for the TextbookX.com Buck-a-Book program, we’ll provide you with downloadable flyers and posters to distribute on campus and to your friends – all with an exclusive discount code linked to your account. Every time someone enters your discount code on TextbookX.com, we’ll pay you $1 a book!
More information is available here. |
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Do you print a catalogue? |
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Unfortunately, no. Because our catalog consists of over 1 million items, it can only be accessed online through our search and browse functions. |
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Can I delete my account? |
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Unfortunately once the account is created it can not be deleted. However, you are able to login to your TextbookX.com account and delete your bank account and/or credit card information. |
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I don't see my question here. How can I contact TextbookX.com? |
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We're sorry that you didn't find your answer.
Click here to contact our customer service department. |
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| Ordering Questions |
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How can I check the status of my order? |
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You can view the status of your order by clicking here: Track Your Order, or by logging into your account online and clicking the "Purchases" tab. |
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Can I cancel my order? |
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Because of our efforts to get your orders shipping as soon as possible, it is often the case that orders cannot be canceled after they are placed. To see if your order can still be canceled, login to your account (here), find your order in the "recent purchases" list, and click "view details". If your order can be canceled or modified, the links to do so will be found on this page. |
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Can I change my shipping method? |
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Because we try to get your order in transit as soon as possible, orders cannot always be modified after they've been placed. To view your options on a given order, first login to your account (here), then find your order in the "recent purchases" section and click "view details". If your order can bew upgraded or otherwise modified, the links to do so will be listed on this page. |
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How can I track my package? |
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Orders can be tracked in two places. If you have an account, simply login to your account (here), find the "purchases" section, and then locate the order in question. You can also track your order without having created an account (you will need your order number and your email address), by clicking here. |
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What is your return policy? |
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Please note that our return policy is different depending on whether your item was purchased on the marketplace or directly from TextbookX.com (marked as new or used online). Please read our return policy carefully to make sure that you are correctly following the procedure for your type of book.
Click here to read our return policy, |
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How much is shipping, and how long does it take? |
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We offer various shipping methods and timeframes, depending on the types of books being ordered. To find our what shipping levels are available, it is recommended that you put your order together and begin the checkout process.
For more information on shipping, including rates, click here. |
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Can I place a purchase order or bulk order? |
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If you are a school or other entity, and would like to place an order of $500 or more, you may be eligible to pay with a purchase order. Please fax your request to 203.866.0199 or click here for a quote request. |
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Do you offer used books? |
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We offer many used books, both directly (sold as "Used"), and through our built-in book marketplace. Marketplace books will be shipped directly from their respective buyers, however TextbookX.com will handle all aspects of the financial transaction to make sure that your order is secure. We will even provide the seller with a shipping label to use to get the book to you fast. |
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What forms of payment do you accept? |
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We currently accept American Express, Discover, Visa and MasterCard, along with TextbookX.com gift certificates and school-issued financial aid vouchers.
If you are a school or other entity, and would like to place an order of $500 or more, you may be eligible to pay with a purchase order. Please fax your request to 203.866.0199 or click here for a quote request.
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I did not receive my marketplace order. What should I do? |
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The first thing to do when there is a problem with a marketplace order is contact your seller. In most cases the seller will be glad to correct any problem. To contact your seller, first login to your account (here), then find your order in the "purchases" section. You should see a link that will let you contact your seller, and request a refund if necessary. |
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How do I pay with my school voucher / gift certificate? |
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If your school assigned you a voucher, or if you were issued a gift certificate or store credit code by TextbookX.com, you can use this code during checkout to pay for your order. Simply continue with the checkout process until you arrive at the payment selection page. Enter your code in a box marked "special codes", above the credit card form.
If your order is more than the value of your code, you will need to enter a credit card to cover the remainder---please note that we will exhaust your code before putting anything onto your credit card. |
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| Selling Questions |
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How do I sell a book online? |
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We have tried to make selling a book online as easy as possible. And you will never pay any fees unless your book sells. To begin selling on the TextbookX.com marketplace, you must first create an account online (here). Once logged into your account, click the "sales" tab to bring up your seller's page, where you will find a textbox for entering your first book. You can also locate your book via the TextbookX.com search. Next to each listing you will see a link, "Sell this Item Now", which will begin the posting process.
For more information on the marketplace, click here. |
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As a seller, how am I paid? |
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Sellers can choose between two payment methods: either a direct deposit into a checking or savings bank account, or in the form of TextbookX.com store credit, which will be boosted in value by 5%. For individual sellers, orders will be intialized for payment three business days after your order delivers to the buyer, and then dispersed to you in batches twice per month.
For more information on seller payments, please click here. |
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Do you provide a shipping credit? |
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We currently pay sellers a fixed shipping credit which should be suffiencient to cover most orders, based on the shipping level selected by the buyer.
For the latest shipping credits and policies, please visit our Shipping Credit page.
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How do I print the shipping label for my sale? |
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When you have sold a book on TextbookX.com, we will notify you via email (or, optionally, as a text message to your cell phone). Once you have logged into your account, you will be prompted to confirm your sale, which will then take you to a page that will give you direct access to a shipping label, already filled in with your buyer's address.
The shipping label can be created in one of two formats, Adobe Acrobat (.pdf) or image (.gif/.tiff). If you support UPS and your buyer selected that carrier during checkout, then your label will be prepaid with postage; otherwise you will still need to apply the correct postage before mailing. |
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Can I cancel a sale? |
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While it is not encouraged, sellers can cancel a sale if they receive an order and find that they no longer have the book available to send out. When you are notified of a new order, you will be prompted to login to your account on TextbookX.com. Once logged in, click through to the "sales" page, and navigate down to the order in question. You will see two options: confirm or cancel.
Please note that canceling too many orders may result in poor feedback and negative seller ratings, so it is important to update your inventory when a book is no longer in your possession. |
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Can I put my inventory on vacation hold? |
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Yes. We offer a vacation hold feature which will put all of your inventory on hold temporarily, without otherwise affecting their prices or quantities. Vacation holds can be lifted at any time, however please note that marketplace books may expire while on hold, so you should check those dates when reactivating your books.
To use the vacation hold feature, login to your account (here), then navigate to your "sales" page, and click the link named "view more inventory items". You should see a link for the vacation hold at the top of this page. |
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Do you offer special tools for volume and bulk sellers? |
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Our systems has functions that may be suitable for small to medium-sized stores. Inventory can be uploaded through comma-delimited files directly through your online web account.
If your store is too large for this type of submission, or if you wish to use your own shipping labels and are capable of managing your sales and inventory through file transfers, we do offer an FTP option for account management. To learn more about this type of management, please click here.
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Why is my payment on hold? |
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Payments are placed on hold for two reasons--either the buyer requested a refund which is still pending, or else our customer service department is looking into the order for some reason. If you have a payment which shows on hold, the first thing to do is to check your messages (here) for any buyer refund requests which have not yet been dealt with.
If you are not able to determine why a payment remains on hold, please contact TextbookX.com customer service here. |
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