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Welcome to the Help Desk!

Please click on your question from the list below.

General Questions
Q: Have general questions about a rental order?
Q: How can I extend my existing rental term?
Q: How do I create a new account?
Q: Where can I find information on the scholarship contest?
Q: I forgot my password. How can I reset it?
Q: What is the marketplace?
Q: What is your privacy policy?
Q: Where can I find information about your security guarantee?
Q: Do you print a catalogue?
Q: Can I delete my account?
Q: How is my sales tax calculated?
Q: If I order a book from, does that mean I've created an account?
Q: I don't see my question here. How can I contact
Ordering Questions
Q: How can I check the status of my order?
Q: Can I cancel my order?
Q: Can I change my shipping method?
Q: How can I track my package?
Q: What is your return policy?
Q: Can I place a purchase order or bulk order?
Q: How much is shipping, and how long does it take?
Q: Do you offer used books?
Q: Do Used books & eBooks come with supplemental materials such as Access Codes, CD-ROMs, or DVDs?
Q: What forms of payment do you accept?
Q: How do I pay with my school voucher / gift certificate?
Q: How long does it take to process a refund?
Q: I chose expedited shipping; why haven't I received my order?
Q: What does it mean if my order status is "confirmed"?
Q: My order was canceled but there is still a charge on my account; when will it be removed?
Q: I'm having trouble with my e-book, where do I call for assistance?
Selling Questions
Q: How do I sell a book online?
Q: As a seller, how am I paid?
Q: Do you provide a shipping credit?
Q: I am an individual marketplace seller and have never received payment for a sale. The pending date has been pushed back; when will I receive payment?
Q: How do I print the shipping label for my sale?
Q: Can I cancel a sale?
Q: Can I put my inventory on vacation hold?
Q: Do you offer special tools for volume and bulk sellers?
Q: Why is my payment on hold?
Marketplace Questions
Q: What shipping methods are offered with Marketplace orders?
Q: What do I do if my Marketplace seller has not responded to my inquiries?
Q: What is the Buyer Protection Policy?
Q: Can I return a book purchased on the marketplace?
Q: I did not receive my marketplace order. What should I do?
Q: Can I contact the seller of my marketplace order?